At Jensen Mobile Home Movers, we stand behind the quality of our services and products. This Refunds & Returns Policy applies to both:

• Mobile home moving, setup, leveling, and related services
• Shipping container purchases (if applicable)

Please read this policy carefully before booking our services or purchasing any product. By using our services, you agree to the terms below.

1. Refunds for Services (Mobile Home Moving & Setup)

Because mobile home moving involves specialized equipment, permits, and scheduling, refunds are handled differently than standard retail products.

1.1 Cancellations Before Work Begins

• More than 7 days before scheduled move date: Your down payment is refundable minus a $250 processing fee (to cover administrative and permit costs).
• Within 7 days of scheduled move date: Down payment is non‑refundable because we have already reserved equipment, crew, and permits.
• After work has started (e.g., home has been lifted or loaded): No refund for the transport portion. Setup services may be partially refunded if cancelled before completion, minus costs already incurred.

1.2 Rescheduling

• You may reschedule once for free if you notify us at least 48 hours before the scheduled start time.
• Additional reschedules or last‑minute changes (less than 48 hours) incur a $150 rescheduling fee. This fee is not refundable.

1.3 Service Quality Issues

If you believe our service was not performed to industry standards, you must notify us in writing within 48 hours of completion. We will investigate and, at our discretion, either re‑perform the affected work or issue a partial refund proportionate to the unsatisfied portion. We do not issue full refunds for services that have been substantially performed.

2. Returns & Refunds for Shipping Containers

If you purchase a shipping container through Jensen Mobile Home Movers, the following return/refund terms apply:

2.1 Inspection Upon Delivery

• You must inspect the container immediately upon delivery. Any visible damage, dents, rust holes, or missing parts must be noted on the delivery receipt and reported to us within 24 hours. After 24 hours, the container is considered accepted “as is”.
• If the container has structural damage not disclosed before purchase (e.g., large holes, bent frame), we will offer a replacement, repair, or full refund at our discretion. Shipping costs are non‑refundable.

2.2 Change of Mind / No Longer Needed

• Because containers are bulky and shipped via freight, we do not accept returns for “change of mind”. All container sales are final once the container leaves our yard.
• If you cancel before the container is dispatched, you may receive a refund of the product price minus a 15% restocking fee and any shipping costs already incurred.

2.3 Defective or Wrong Container

• If we send the wrong size or grade of container, we will arrange to swap it at no additional cost or issue a full refund (including shipping).
• Minor cosmetic issues (surface rust, scratches, dings) are normal for used containers and do not qualify for a refund unless specifically guaranteed otherwise in writing.

3. General Refund & Return Procedures

1. Request a refund: Email us at jensenmobilehome@movers.com with your contract number, a description of the issue, and any supporting photos (for containers).
2. Review period: We will respond within 3 business days. For service disputes, we may schedule an onsite visit.
3. Approved refunds: Refunds will be issued to the original payment method within 7–10 business days. For down payments made via Zelle or cash, we will issue a check or Zelle refund.
4. No refunds for: Work already performed (e.g., transport completed), damage caused by customer’s site conditions, or delays caused by third parties (permits, weather).

4. Non‑Refundable Items & Situations

• Permit fees: Any permit fees paid to government agencies are non‑refundable once submitted.
• Travel/mileage fees: If our crew travels to your site and the job is cancelled after arrival, you will be charged a travel fee of $150–$300 (non‑refundable).
• Custom‑ordered containers: Containers modified to your specifications (e.g., paint, shelving, doors) cannot be returned unless defective.
• Out‑of‑stock containers: If you place a backorder and later cancel, the deposit is non‑refundable.

5. Late Payment & Default

This policy does not cover payment defaults. If you fail to make agreed payments, we may suspend services or repossess the container. Please refer to your signed contract or Terms of Service for details.

6. How to Contact Us

For any refund or return request, please reach out using the information below. We aim to resolve all issues fairly and promptly.

• Email: jensenmobilehomemovers@gmail.com
• Phone: (216) 245-8317
• Address: 4812 Mahoning Ave NW, Warren, OH 44483