At Jensen Mobile Home Movers, we are committed to transparent, reliable, and timely delivery for our services and eligible products. This Shipping & Delivery Policy applies to both:

• Mobile home moving & setup services within approved service areas in the United States.
• Shipping container and eligible product deliveries within the United States and Australia.

📦 1. Service Delivery – Mobile Home Transport

Our core service is the physical relocation of manufactured homes, including single-wide homes, double-wide homes, tiny homes, and other approved structures.

Unlike standard parcel shipping, mobile home transportation requires specialized equipment, route planning, permits, scheduling, inspections, and site coordination.

• Estimated timeframes: After signing the contract and receiving the required down payment, we will provide an estimated service window. Most moves are generally scheduled within approximately 7–14 days, depending on distance, permits, weather, route conditions, and crew availability.
• Permits & route planning: Where required, appropriate oversize or overweight transport permits and route planning will be coordinated before transportation.
• Delivery coordination: We will contact the customer before the scheduled move to confirm the expected arrival time or service window.
• Setup included: Services such as basic leveling, blocking, anchoring, tie-down, take-down, and setup are included only where specifically stated in the customer's written quote or contract.

🚛 2. Shipping Container Deliveries

When you purchase an eligible shipping container or approved product through Jensen Mobile Home Movers, shipping terms depend on the destination, product size, freight method, and delivery accessibility.

United States Deliveries

• Shipping cost: Delivery charges are calculated according to distance, product size, container size, destination, carrier requirements, and delivery conditions.
• Estimated delivery time: Most domestic U.S. deliveries are completed within approximately 5–10 business days after payment and order confirmation.
• Accessibility requirements: Customers must ensure that the delivery site has sufficient space, suitable ground conditions, and safe access for the delivery truck.
• Curbside vs. placement: Standard delivery may include curbside or accessible-site delivery. Additional fees may apply for difficult terrain, specialized placement, crane service, off-road delivery, or additional equipment.

Australia Deliveries

Jensen Mobile Home Movers may ship eligible products to Australia using approved international freight carriers.

• Estimated delivery time: International shipping to Australia generally takes approximately 20–45 business days after dispatch, depending on destination, freight method, carrier schedule, customs processing, port activity, and other shipping conditions.
• Shipping charges: Australian shipping costs are calculated according to product size, weight, origin, destination, freight service, port or terminal charges, and inland delivery requirements.
• Delivery locations: Shipping may be available to qualifying residential, commercial, freight terminal, depot, or port-accessible destinations in Australia.
• Remote locations: Additional shipping or inland delivery charges may apply to remote or non-metropolitan destinations.

💰 3. Shipping Costs & Free Shipping Offers

We believe in clear and transparent shipping pricing. Shipping and transportation costs are determined as follows:

• Mobile home moving: Transportation costs are included in the customer's approved itemized quote or moving contract unless otherwise stated.
• U.S. shipping containers: Domestic shipping costs are based on mileage, destination, container size, delivery conditions, and required equipment.
• Free shipping offers: If a free shipping promotion is advertised, it applies only to qualifying orders and locations stated in that promotion.
• Australia: U.S. domestic free-shipping promotions do not automatically apply to Australian orders.
• International shipping: Shipping costs for Australia will be displayed, quoted, or communicated before the order is finalized.

⏱️ 4. Delivery Timeframes & Tracking

• Mobile home moves: Customers will receive scheduling information before the agreed moving date.
• U.S. deliveries: Tracking information or carrier contact details may be provided once the shipment is dispatched.
• Australian deliveries: Freight tracking or carrier information will be provided where available after dispatch.
• Delivery delays may occur due to weather, road construction, permit processing, customs clearance, port delays, quarantine inspections, carrier scheduling, or other circumstances outside our control.

📞 5. Address Changes & Failed Deliveries

• Address changes: Any change to the delivery address should be requested in writing as soon as possible before dispatch. Additional mileage or freight charges may apply.
• Failed U.S. delivery: If delivery cannot be completed because the customer is unavailable or the site is inaccessible, redelivery or rescheduling fees may apply.
• Failed Australian delivery: Additional charges may apply if delivery cannot be completed due to an incorrect address, unavailable recipient, unpaid customs charges, inaccessible delivery site, or incomplete import documentation.

🌎 6. Service Areas & International Shipping

United States

Mobile home moving services are available within approved service areas in the United States based on distance, route feasibility, licensing, permits, and scheduling availability.

Eligible shipping containers and approved products may also be delivered throughout much of the contiguous United States.

Australia

Eligible products may be shipped to Australia using approved international freight carriers.

Shipping availability depends on the product, destination, freight carrier availability, customs requirements, import regulations, and accessibility of the final delivery location.

Not every product is guaranteed to be available for delivery to every Australian address. Customers may be contacted for additional information before an international order is approved for dispatch.

🛃 7. Australian Customs, Duties, GST & Import Requirements

Australian orders may be subject to customs clearance, import regulations, taxes, government fees, and additional carrier charges.

• Australian Goods and Services Tax (GST) may apply.
• Customs duties may apply depending on the product.
• Customs brokerage or processing fees may apply.
• Biosecurity or quarantine inspections may apply.
• Port, terminal, storage, and handling fees may apply.
• Local Australian transportation or delivery charges may apply.

Unless specifically included in a written quote, customs duties, taxes, GST, brokerage charges, port fees, quarantine charges, storage charges, and other import-related costs are the responsibility of the customer or importer.

📦 8. Inspection & Delivery Damage

Customers should inspect delivered products as soon as reasonably possible after delivery.

• Photograph any visible damage.
• Keep all freight and delivery documentation.
• Where applicable, note visible freight damage on the carrier's delivery receipt.
• Contact Jensen Mobile Home Movers promptly if a shipping or delivery issue occurs.

📜 9. Policy Updates & Contact

We may revise this Shipping & Delivery Policy from time to time to reflect changes in carriers, delivery procedures, service areas, international shipping requirements, or business operations.

The latest version will always be posted on this page. By using our services or placing an eligible order, you acknowledge that you have reviewed this Shipping & Delivery Policy.

If you have any questions regarding shipping or delivery, please contact us:

• Email: Promobilehomemovers@gmail.com
• Phone: (330) 200-8473
• Address: 4812 Mahoning Ave NW, Warren, OH 44483